No-Show Policy

  • We understand that emergencies and unforeseen obligations may arise. However, failing to cancel an appointment in advance may prevent another client from receiving treatment. Likewise, a missed cancellation from another client could impact your ability to schedule a visit. To ensure fairness and availability, cancellations must be made at least 48 hours in advance. Appointments canceled with less notice will incur a $50 fee.

  • Clients who fail to show up for their appointment without prior notice will be considered a “No-Show” and will be charged the full cancellation fee.

  • Repeated no-shows may require full prepayment for future bookings.

    Late Arrivals & Rescheduling

  • While we understand that delays can happen, we strive to maintain timely service for all clients. If you arrive 15 minutes past your scheduled time, we will need to reschedule your appointment. (You can confirm availability with our team)

Deposit & Payment Policy

  • A deposit may be required to secure certain appointments. This deposit will be applied toward your treatment cost.

  • Payments for services must be made in full at the time of treatment. We accept cash, credit/debit cards, and other approved payment methods.

  • Membership discounts and package pricing must be discussed and confirmed before the appointment.

    Refund Policy

  • All service sales are final. We do not offer refunds on treatments performed.

  • If a prepaid package or membership is purchased, it is non-transferable and non-refundable.

    Health & Medical Disclosure

  • Please inform us of any medical conditions, allergies, or medications you are taking before your treatment. Make sure to fill out the forms sent prior your visit.

  • Certain treatments may not be suitable for clients who are pregnant, have certain skin conditions, or are on specific medications.

Client Information and Privacy

At Noor Esthétique we collect and use personal information to provide our services, including appointment scheduling, treatment records, and customer support. Your information is kept strictly confidential and used solely for the purpose of delivering and improving our services.

Communication and Marketing

We may contact you via SMS, email, or other digital channels regarding your appointments, treatment follow-ups, and promotional offers. Clients may opt out of marketing communications at any time by following the provided instructions or contacting our support team.

We do not share personal information with third parties for marketing purposes. However, we may use subcontractors for service-related functions such as appointment reminders, customer support, or payment processing, ensuring that all data is handled securely.